Frequently Asked Questions from Tenants.

• How much is the security deposit?

The security deposit varies from property to property depending on the owners requirements. Generally, it is one months rent. Security deposit can NOT be used for the last months rent.

• How do you qualify tenants?

We do a credit check to verify how you meet other financial obligations. We check to see if there are any collections outstanding from previous landlords or utility companies. Previous rental history is checked to determine if payment was made as agreed and if the property was properly maintained.

• What happens to the tenants security deposit? 

When a tenant vacates, we take care of determining if the tenant receives a refund or if funds are forfeited by performing a comprehensive walk through of the property.

• What is your Pet Policy?

The pet restrictions vary property to property. Some that allow pets have size restrictions. Some properties require an additional security deposit and may be refundable if there is no damage. All damage exceeding pet deposit is the responsibility of the tenant and due in full at time of exit. Some properties will charge you an additional pet rental fee. Upon your exit, all carpets will be professionally cleaned and sprayed for fleas at your expense. Proof of this performed service is required.

• Do you offer short term leases?

YES, on some select properties. The minimum terms is three months and the rental rate is slightly higher than normal with a longer term lease for the same unit. 

• When can I see the properties?

Our office hours are Monday-Friday 8:30am - 4:00 pm. We will be happy to give you directions to the property(s) for you to view. We Do Not Show Properties After Dark. We always respect the current tenants privacy or you can come by our office to check out the key. There will be a $ 20.00 key deposit.

• What about weekend showings?

Weekend showings may be possible if an agent is available, Please call for an appointment.

• When is the rent usually due?

Rent is due on the 1st of each month with a 5-day grace period given. A late fee of 5% of the rent or $15.00, whichever is more, accompanies payment after the grace period.

• How do I pay my rent?

Payment may be made by personal check drawn on a local bank, or certified funds. Payment may be mailed to the office address or may be brought to the office.

• What if I move before my lease is up?

You are still responsible for the rent until the end of the lease term or until it is re-rented. We will work with you to assist in getting the unit re-rented as soon as possible.

• Do you charge a fee?

Application fee only.

• When should I contact your company if I know I will be needing a rental unit in a few months?

Tenants who are moving out are required to give 30-60 days notice, depending on the property.

• When do I have to let you know if I want to renew?

30 days prior to the expiration of the lease unless otherwise stated in the lease.

• Where will my children go to school?

Call Durham Public School at 560-2000 to see where your children will go to school.